1. Information Collection in California
Ontario CA Private Investigator respects the privacy of our website visitors. We collect personal information that you voluntarily submit through our lead capture forms. This information may include your name, telephone number, email address, and specific details regarding your case file. All details are stored on secure local networks.
We also gather non-personal identification details during your site visit. This includes your browser type, operating system version, and IP address. This data helps our technical team improve site functionality and accessibility for all visitors. We never link IP addresses with personal contact records without explicit consent.
2. How We Use Collected Data
Our private investigator agency uses your information to evaluate case submissions. We verify specific details before scheduling intake sessions or assigning field operatives. This ensures we assign the right resources to your specific file. We also use your contact details to provide status reports and billing statements.
We may use non-personal data to monitor server performance and address layout errors. This analytical vetting helps us optimize our website pages for mobile displays. Our firm never utilizes your confidential case files for marketing campaigns or public announcements. All details remain strictly inside our secure database.
3. Information Sharing and Disclosure Guidelines
Ontario CA Private Investigator holds a strict confidentiality policy for all client files. We do not sell, rent, or lease client lists to third parties. We never disclose your personal details, case updates, or surveillance footage without your written permission. This maintains the legal confidentiality parameter of our client relationship.
We only share data when required by law. This includes responding to valid court subpoenas, search warrants, or specific regulatory requests from state licensing boards. In these rare events, we limit the disclosed files to the minimum required. We notify you or your attorney immediately if legally permitted.
4. Secure Storage and Data Retention Protocols
We implement physical and digital security measures to safeguard client files. Our databases utilize industry-standard encryption protocols. We restrict file access to authorized investigators and administrative staff with a direct business need. This prevents unauthorized viewing or leakage of sensitive surveillance records.
We retain client records only for the duration required by licensing regulations. Once a case file is closed and state retention windows expire, we shred physical documents. We delete digital records using secure sanitization software. This prevents unauthorized retrieval of old files after our client contract completes.
5. Your State Privacy Rights (CCPA)
State residents possess specific data rights under privacy regulations. You have the right to request access to the personal files we store. You can request details regarding the categories of information we collect and share. Our agency will provide a secure copy of your database file upon verification.
You also have the right to request deletion of your personal records. We will comply with deletion requests within thirty business days, subject to state licensing requirements. Some records must be preserved under Business & Professions rules. Contact our compliance department directly to submit requests.
6. Policy Revisions and Contact Vetting
We may update this policy periodically to reflect changes in privacy codes. We post the revised date at the top of this page. We encourage you to review this statement regularly to understand how we protect your records. Reach out to our team with any privacy questions.
Our firm is committed to compliance with all local, state, and federal laws. If you have questions regarding this policy or our operational guidelines, please reach out to our intake department directly at (909) 552-3555 or email intake@ontariocaprivateinvestigator.com.